Pitch attendant

Welcome to the pitch desk. This manual follows your day in JupitaPos and points you to the guide for each job, with pictures of the real screens.

Who this manual is for

You run the desk at a football turf: you book teams onto the pitches, take their deposits and the rest of the money, mark arrivals and play, and hand out and take back the kit. Your menu is short on purpose: Pitches & bookings, Orders, Customers and your own things (notifications, time and leave). Prices, the facility’s set-up, refunds and fee changes belong to the manager; the till belongs to the cashier.

• System role: Pitch attendant (pitch_attendant).
• What you see and what you do not: the calendar, the bookings, the teams, the equipment and the customers. Not the prices and terms, not the facility’s set-up, not the reports, not the business’s settings.

Where you start

• Your landing screen: Football Turf › Pitches & bookings — the calendar (/turf/calendar), with Bookings, Desk (offline), Teams and Equipment hire as its tabs.
• What must be on: the Football Turf module (football_turf). Your role is offered to a business only while that module is on.
• Working offline: the Desk (offline) tab keeps a copy of the day’s bookings; arrivals you record offline are applied when the connection returns.

A day at work

1. Sign in — Sign in — and clock in — Clock in and out.
2. Open the calendar and look over the day’s bookings — Book a pitch at the desk (in the Help Center inside JupitaPos).
3. Book the teams that call or walk in; take the deposit on the booking’s Money tab — Take the money and make the bill (in the Help Center inside JupitaPos).
4. When a team arrives, mark the arrival and start the session; hand out the kit — Run the session on the pitch, Hire out equipment and take it back (in the Help Center inside JupitaPos).
5. When they finish, take the kit back, bill the booking and take the rest under Pay the bill on the Money tab (mobile money, bank or card; cash goes through the cashier’s open till).
6. Clock out.

Guides you will use

• Book a pitch at the desk (in the Help Center inside JupitaPos) — a team, a pitch or a half, a time; weekly teams too.
• Take the money and make the bill (in the Help Center inside JupitaPos) — the deposit ahead, the bill, the rest, the receipt.
• Run the session on the pitch (in the Help Center inside JupitaPos) — arrival, play, finish; no-shows.
• Hire out equipment and take it back (in the Help Center inside JupitaPos) — bibs, balls, kit; what came back and what did not.
• Booking a pitch online (in the Help Center inside JupitaPos) — what the team sees on the public page and what reaches your desk.
• Attach a customer to an order — the customer record behind a booking.

Quick reference

When something goes wrong

• A booking must be refunded, or a fee changed — the manager does that; you cannot. Tell them which booking.
• The pitch has to close (rain, repairs) — the manager closes it; the teams booked are told and their money handled by the policy.
• “Open a till before taking cash.” — cash is the cashier’s; take mobile money or bank instead, or send the team to the till.

Getting help

• The facility manager sets prices and terms, refunds money, changes fees and closes pitches.
• The cashier takes cash at the till.
• The administrator fixes your account and your PIN.
• The Help Center: Help & Training › Role-Based Manuals in the menu, or the ? at the top of any screen — Find help.

Manuals you can also read

• None: the other role manuals are for jobs with permissions this role does not hold.

What you can do

These are the permissions of the Pitch attendant role.