Pharmacy technician

Welcome. This manual follows the technician’s day in JupitaPos PharmacyPOS and points you to the guide for each job, with pictures of the real screens.

Who this manual is for

You work under the pharmacist. You take prescriptions in and prepare them; the pharmacist reviews and supplies them. You sell the medicines your class of sale allows.

• System role: Pharmacy Technician (pharmacy_technician).
• What you see and what you do not: the till, prescriptions (intake), client records, medicines and stock by batch. Not the review or supply of a prescription, not releasing a held batch, not the pharmacy’s settings.

Where you start

• Your landing screen: Customers → Till.
• What must be on: the outlet’s licence and its pharmacist, recorded by the pharmacist; and your till opened if you take cash.
• Working offline: general-sale medicines can be sold at the till without a connection; taking in a prescription needs one.

A day at work

1. Sign in — Sign in — and open your till — Sell at the counter.
2. Take in each prescription with its client and its lines, for the pharmacist to review — Record, review and supply a prescription.
3. Receive the day’s deliveries, batch by batch with their expiry — Receive medicines by batch and expiry.
4. Put a batch you doubt on hold and tell the pharmacist — Hold stock, record a recall, dispose of stock.
5. If the connection drops, keep selling general-sale medicines — Sell general-sale medicines when the connection is down.
6. Close your till at the end of the shift.

Guides you will use

• Sell at the counter — what you may sell, and what needs the pharmacist.
• Record, review and supply a prescription — your part is the intake.
• Receive medicines by batch and expiry — the batch number and the expiry of each.
• Hold stock, record a recall, dispose of stock — you may hold; the pharmacist releases.
• Sell general-sale medicines when the connection is down — what the till still does.
• Client records and the pharmacy reports — find or add a client.
• Orders and sales, reprints and returns — reprint a receipt.

Quick reference

When something goes wrong

• The till refuses a medicine — its class needs a prescription or the pharmacist. Call the pharmacist; do not sell it another way.
• You cannot supply a prescription — the pharmacist reviews and supplies; your part ends at the intake.
• You cannot release a held batch — only the pharmacist decides that a batch may be sold again.

Getting help

• The pharmacist reviews prescriptions, releases holds and decides on recalls.
• The administrator fixes your account and your PIN.
• The Help Center: Help & Training › Role-Based Manuals in the menu, or the ? at the top of any screen — Find help.

Manuals you can also read

• Cashier — For the cashier at the till — opening the drawer, ringing up and taking payment, verifying mobile money and counting the drawer at the end of the shift. The till, the terminal and the point of sale; nothing else.

What you can do

These are the permissions of the Pharmacy Technician role.