Delivery rider

Welcome to the road. Your phone is your work screen: My deliveries shows the orders assigned to you, where to take them, what to collect and when the food is ready. This manual walks through a delivery run and points to the guide for each step.

Who this manual is for

• Delivery rider (delivery_rider) — picks up orders at the pass and delivers them to customers, confirms each hand-over with the customer’s code and collects cash on delivery.
• Driver (driver) — delivers like a rider, and also transports stock, catering food and event equipment between sites; a driver can read the function sheets for the events they drive to.

In the pictures: Ronald, a rider at Kampala — Kololo, on his phone. Sam is the supervisor who dispatches the deliveries, and Paul the cashier who takes in the cash.

Where you work: on the road, with JupitaPos installed on your own phone. Sign in with your e-mail and password; a manager links your login to your courier record once.

A day at work

1. Install JupitaPos on your phone the first time — Install on an Android phone or on an iPhone.
2. Clock in at the time clock on a till at work — Clock in and out.
3. Sign in on your phone — Sign in.
4. Open My deliveries and switch yourself On duty — Deliver an order with My deliveries.
5. Read the delivery assigned to you: the address, the directions, the phone and the cash to collect. Wait at the pass while it says Waiting for the kitchen.
6. Collect the bag and tap Picked up, then On my way when you leave.
7. At the door, tap Delivered, type the customer’s delivery code and the cash received, and confirm.
8. If you cannot deliver, tap Could not deliver and say why; dispatch calls the customer — Handle a delivery that could not be delivered.
9. Back at the restaurant, hand your cash to the cashier — Settle the rider’s cash.
10. Switch yourself off duty when your run is over, and clock out — Clock in and out.

Guides you will use

Your phone

• Install on an Android tablet or phone.
• Add to the Home Screen on an iPad or iPhone.
• Update to a new version.
• Sign in with your e-mail and password.
• Reset a forgotten password.
• Change your password and turn on two-step sign-in.
• Read and act on notifications — a new delivery for you.
• See whether the till is online — the status at the top works on your phone too.

Deliveries

• Deliver an order with My deliveries — the whole run, from on duty to the delivery code.
• Handle a delivery that could not be delivered — what dispatch does after you report it.
• Settle the rider’s cash — what the cashier does with the cash you hand in.
• Assign a delivery to a rider — how dispatch chooses you.
• Set up couriers — your courier record, which a manager keeps.

Events and transport (drivers)

• Acknowledge a BEO for your department and print the function sheet — where and when to deliver for a function.
• Staff, equipment and transport — the vehicles and loads booked for a function.

Your time

• Clock in and out at the time clock.
• See your shifts and hours.
• Ask for leave.

Quick reference

Getting help

• Dispatch — the supervisor or manager on duty (Sam in the demo) — for anything about a delivery: a wrong address, a customer who does not answer, a code that locked after too many tries, a delivery to give back.
• The cashier (Paul) takes in the cash you collected.
• Your manager links your login to your courier record (“Not set up as a courier”) and sets the delivery zones.
• The administrator fixes your login and password.
• The Help Center: tap Open menu, then Help & Training › Role-Based Manuals; or the ? button, Help for this screen, on My deliveries. See Find help: the Help Center.
• Troubleshooting you will need most: in Deliver an order with My deliveries and Sign in.

Manuals you can also read

• None: the other role manuals are for jobs with permissions this role does not hold.

What you can do

The table shows the permissions of the Delivery Rider and the Driver side by side.