Kitchen user

Welcome to the kitchen. The kitchen screen on the wall tells you what to cook, for which table, in which order and with which notes and allergies. This manual shows how to work it, and where to look when something is not right.

Who this manual is for

• Cook (cook) — works the kitchen board: accepts tickets, ticks off dishes, bumps them when ready, recalls them, marks them delayed or rush.
• Kitchen assistant (kitchen_assistant) — prepares and supports: sees every ticket on the board to know what is coming, but the buttons that change a ticket are for cooks and chefs.

In the pictures: Diana, a cook at Kampala — Kololo, on the Hot Kitchen board. Chef Okello is the head chef.

Where you work: at the kitchen’s tablet or screen. Sign in with your employee number and PIN; you land straight on Preparation Screens › Stations (the page is headed Production boards), with one card per station. Tap your station to open its board.

A day at work

On your first days, practise the board in training mode before you take real tickets — Practise on the kitchen or bar board.

1. Clock in at the time clock — Clock in and out.
2. Sign in on the kitchen screen with your PIN — Sign in or switch user with your PIN.
3. Tap your station on Preparation Screens › Stations — Open the kitchen board.
4. If there is a function today, read its sheet for the kitchen — Acknowledge a BEO for your department (the chef usually signs it for the kitchen).
5. When a ticket arrives, read it top to bottom — table, course, seat, notes and allergies — Read a ticket.
6. Accept it to show the floor you have seen it (cooks) — Accept a new ticket and start cooking.
7. Tick each dish as it is done and bump the ticket when it is all ready (cooks) — Mark a ticket ready and bump it.
8. If something holds you up, mark the ticket delayed (cooks) — Mark a ticket delayed, rush it, assign it or cancel it.
9. If you bumped a ticket by mistake, or a plate comes back, recall it (cooks) — Recall a ticket, or cook it again.
10. When an ingredient runs out, 86 the dish at once — Tell the floor an item has run out.
11. Lock or switch user when you leave the screen — Lock the screen.
12. Clock out — Clock in and out.

Guides you will use

Signing in

• Sign in or switch user with your PIN on a shared till — the kitchen screen.
• Lock the screen, unlock it or switch user — when the next cook takes over.
• Sign in with your e-mail and password — on your own phone, to see your shifts.
• Read and act on notifications.

The kitchen board

• Open the kitchen board — choose your station.
• Read a ticket: table, courses, seats, notes, allergies and timers — always read the allergies.
• Accept a new ticket and start cooking — cooks.
• Mark a ticket ready and bump it — cooks.
• Recall a ticket, or cook it again — cooks.
• Mark a ticket delayed, rush it, assign it or cancel it — cooks.
• Tell the floor an item has run out (86) — cooks and kitchen assistants.
• Run the pass: release and hand over — you can see the pass; releasing is for the chef and the floor.

Stock and functions

• Find an item and its stock — is there more in the store?
• Acknowledge a BEO for your department and print the function sheet — what the kitchen cooks for an event.

Practising in training mode

• Start training mode — the graduation-cap button in the top bar of your board (on a back-office page: your name › Practice in training mode).
• Practise on the kitchen or bar board — start, ready and bump practice tickets; nothing reaches the real kitchen.
• Leave training mode — back to real work.

When the internet is down

• See whether the till is online — the status at the top of the board.

Your time

• Clock in and out at the time clock.
• See your shifts and hours.
• Ask for leave.

Quick reference

Getting help

• The chef or sous chef decides what to do when a ticket is unclear, a dish must be cancelled, or an ingredient is short.
• The supervisor on the floor answers questions about a table’s order or timing.
• The administrator fixes a PIN that does not work or a kitchen screen that is not approved.
• The Help Center: on the board, tap the ? button at the top right, Help for this screen — it opens the kitchen display manual. On the other screens, Help & Training › Role-Based Manuals in the menu opens the Help Center with your manual first and a search box. See Find help: the Help Center.
• Troubleshooting you will need most: in Open the kitchen board (no tickets, no buttons), Recall a ticket and Sign in with your PIN.

Manuals you can also read

• None: the other role manuals are for jobs with permissions this role does not hold.

What you can do

These are the permissions of the Cook and Kitchen Assistant roles. The one difference: cooks may work the tickets (kitchen.complete); kitchen assistants see them.