Housekeeper and housekeeping supervisor

Welcome to housekeeping. This manual follows a housekeeper’s day in JupitaPos and points you to the guide for each job, with pictures of the real screens — most of them on a phone.

Who this manual is for

You clean and ready the rooms: rooms guests have left, rooms with guests staying on, and the extra jobs the front desk or your supervisor give you. When you mark a room done, the front desk sees it ready for the next guest. The supervisor gives work out, checks it, reopens what is not right, and takes rooms out of order for repairs.

• System roles: Housekeeper (housekeeper) and Housekeeping Supervisor (housekeeping_supervisor).
• In the pictures: Hope (Hope Housekeeping) cleans Kololo Suites, the twelve rooms above the Kololo restaurant of Jupita Restaurant Demo; Simon (Simon Supervisor) is the housekeeping supervisor.
• What you see and what you do not: room numbers, what each room needs and the notes for housekeeping. You never see guests’ bills, payments, phone numbers or identity documents — you do not need them.
• Where you work: on your phone, from room to room; or on the housekeeping board on a tablet or computer. Your phone keeps working when the Wi-Fi drops in a corridor.

A day at work

1. Sign in on your phone and clock in — Sign in, Clock in and out. You land on your work for today.
2. Read your rooms in order: checkouts to clean first for the day’s arrivals, then stay-overs — Work your rooms from a phone.
3. At each room, choose Start, clean, then Done. A room that needs checking goes to the supervisor; the front desk sees it ready when it is clean (or inspected) — Clean and ready rooms.
4. Something broken, missing or dirty beyond a clean? Report it from the room with what you saw — the supervisor and the desk are told.
5. Lost the connection? Carry on: your phone saves what you did and sends it when it is back — Clean rooms from a phone without a connection.
6. Supervisor: give the work out, check the rooms waiting for inspection, reopen a clean that is not right, block a room for repairs and release it — Supervise housekeeping.
7. Clock out — Clock in and out.

Guides you will use

Your rooms

• Work your rooms from a phone — your list, start and done, report a problem.
• Clean and ready rooms — the housekeeping board on a bigger screen.
• Clean rooms from a phone without a connection — what your phone keeps and sends later.

Supervising (housekeeping supervisor)

• Supervise housekeeping: reopen work, read a room’s timeline, block rooms.
• Read the reception, housekeeping and room-service dashboards — the housekeeping dashboard.

Practising and help

• Start training mode — practise without changing a room.
• Lock the screen, unlock it or switch user.
• Troubleshoot the rooms module — housekeeping’s part is under Checkout and housekeeping.

Quick reference

Getting help

• Your supervisor (Simon in the demo) gives the work out, checks rooms and decides what is out of order.
• The front desk tells you which rooms are needed first (early arrivals, late checkouts).
• The administrator fixes your account and your PIN.
• The Help Center: Help & Training › Role-Based Manuals in the menu, or the ? at the top of any screen — Find help.

Manuals you can also read

• None: the other role manuals are for jobs with permissions this role does not hold.

What you can do

These are the permissions of the roles this manual is for. If your business gave you a custom role, ask your supervisor what it allows.