Gym front desk

Welcome to the gym desk. This manual follows your day in JupitaPos and points you to the guide for each job, with pictures of the real screens.

Who this manual is for

You are at the door: you check members in, enrol new ones, book classes and take payment for dues and drop-ins.

• System role: Gym Front Desk (gym_front_desk).
• In the pictures: Dee (Dee Desk) works the desk of the Kololo gym.
• What you see and what you do not: members, their plans, bills and visits, and class bookings. You never see clients’ health records.

Where you start

• Your landing screen: Wellness & Fitness › Attendance & Access › Attendance (/wellness/attendance) — who is in and the day’s check-ins. The door itself is the Door check-in tab (/wellness/check-in, the page is headed Gym check-in); members are under Gym & Fitness › Members, classes under Yoga & Classes › Classes. A PIN sign-in on the desk’s till keeps the till open for dues and drop-ins; Open menu reaches the door.
• What must be on: the Gyms & fitness studios module (fitness); yoga timetables need Yoga studios (yoga).
• Branch: your branch — members check in at the branch’s door; a member’s dues are raised at their home branch.
• Working offline: the door keeps a copy of the members and their standing and admits them offline with a flag the server checks when the connection returns; a stale copy, an override and a duplicate attendance are each marked for the manager (Working without a connection). Enrolling, Memberships & Packages and paying dues online need the connection; paying at the till follows the till.
• If you hold more than one role: the first rule that fits wins, in this order — managers and administrators (Overview), accountant (Finance), events and catering managers, retreat coordinator, procurement, store, reception, housekeeping, spa desk and therapists, trainer, instructors, gym desk, sauna attendant, cashier, waiter, host, kitchen and bar, riders. Someone who is both a manager and a cashier lands on the Overview; a cashier who is also a waiter lands on the Point of Sale. Every screen your roles allow is in the menu whatever you land on, and a till’s Open menu reaches it from a full screen.
• Finding your way: the menu (Daily operations, Business management, Shared tools, Administration & support), the page tabs, the breadcrumb and Help above every page, the star for favourites, Recent, Search (Ctrl+K) and + New are described in Find your way around.

A day at work

1. Sign in, clock in and open your till — Sign in, Open a till.
2. Check members in at the door — Check members in at the door.
3. Take payment from a member who owes, then check them in again — Look after a member: bills, freezes and notice.
4. Enrol new members — Enrol a member.
5. Book classes and personal training — Run the class timetable, bookings and the register, Book personal training.
6. If the internet drops, keep the door going — Keep working without a connection.

Guides you will use

At the door

• Check members in at the door
• Keep working without a connection

Members

• Enrol a member
• Look after a member: bills, freezes and notice

Classes

• Run the class timetable, bookings and the register
• Book personal training

Quick reference

Getting help

• The gym manager (Gus in the demo) lets refused members in, writes off bills and keeps the timetable.
• The administrator fixes your account and your PIN.
• The Help Center: Help & Training › Role-Based Manuals in the menu, or the ? at the top of any screen — Find help.

Manuals you can also read

• Cashier — For the cashier at the till — opening the drawer, ringing up and taking payment, verifying mobile money and counting the drawer at the end of the shift. The till, the terminal and the point of sale; nothing else.

What you can do

These are the permissions of the role this manual is for. If your business gave you a custom role, ask your manager what it allows.