On this page
For owners and managers (performance.view●; CSV needs
performance.export). Performance & tips (/staff/performance)
reads every figure from what was recorded — orders, payments, production
tickets, drawers and timecards — for a period of up to 93 days (quick
choices: today, 7 days, this month) and one or all branches you can see.
Nothing is typed in or kept separately, so the figures can always be
traced back to the orders and tickets behind them.
At the top
- Team sales (net) with the change on the same number of days just before — shown only when that period traded on most of its days.
- Average bill, tips (and what is owed to staff now), and voids, discounts, refunds.
- Ties out to the ledger: the team’s sales plus the orders not served on the floor (online, kiosk, catering functions) equal the order sales the accounting posted for the same days. If they do not (a sale not yet posted), the difference is shown.
The tabs
| Tab | Who | What is counted |
|---|---|---|
| Everyone | all | net sales, bills, amount taken, tickets made, voids, tips, hours; click a row for the person’s full figures |
| Waiters | orders they are the waiter on | net sales (net of VAT and discounts, before service charge), bills, covers, average bill and per cover, time to first send and table time (dine-in), discounts, voids, tips, sales per hour worked |
| Cashiers | payments they took | payments and amounts by method, refunds, the cash variance of the drawers they answered for (short and over) |
| Bar & barista | tickets they made at bar and barista stations | drinks made, average and median time, on time against the station’s target, re-fires; bartenders’ beverage sales |
| Kitchen | tickets they made at kitchen stations | tickets and items, average and median ticket time (sent → ready), on time against the station’s target, re-fires |
| Tips | staff with tips | earned in the period and paid out (at the branches shown, like every other figure), owed now (the person’s whole balance, from every branch — any drawer may pay it) |
Definitions (one for each figure): a ticket is credited to whoever bumped it ready; a discount to whoever applied it (loyalty and subscriptions apart); a void of a line already sent counts at its value before the void, a whole order void at its total; refunds are counted against whoever asked for and whoever approved them — they are not taken off the waiter’s sales, so a waiter’s day never changes when a refund is paid later; hours are finished timecards.
Tips
A tip is added in the pay dialog (+ Add a tip for the waiter: 5, 10, 15 % or any amount) on the tender that settles the bill — cash, card or mobile money, not gift cards, vouchers, integrated payments or a split bill. It belongs to the order’s waiter and is owed to them, never revenue: the books hold it as Tips payable — staff. Cash tips are in the drawer (the expected cash includes them).
Tips are paid out from a drawer: Tills & cash → Pay out tips — choose the person (their amount owed is filled in), record. It can never be more than they are owed. Voiding a payment takes its tip back; refunding goods does not.
Staff see their own tips owed on My time & leave.